|
Extensions
|
|
| Extensions |
Unlimited |
| IP Phone / ATA extensions |
Unlimited |
| Analog phone extensions |
Unlimited |
| Call queue extensions |
+
|
| Virtual Extensions |
+
|
| IVRs |
+ |
| Extension Templates |
+ |
| Control permissions for each extension |
+ |
| 3,4,5 digit extensions |
+ |
| Extension Groups |
+ |
|
Calling Methods
|
|
| VoIP |
+ |
| Analog Phone Lines |
+ |
| T1/E1 Phone Lines |
+ |
| Connecting Multiple Switchvoxes |
+ |
|
Call Control
|
|
| Hold |
+ |
| Assisted Transfer |
+ |
| Blind Transfer |
+ |
| Call Parking |
+ |
| Do Not Disturb |
+ |
| Send Calls |
+ |
| Directed Pickup |
- |
|
Voicemail
|
|
| Flexible Voicemail Access |
+ |
| Voicemail to your Email Inbox |
+ |
| Automatic Mailbox Creation |
+ |
| Voicemail Blast Groups |
- |
| Custom Message Notification |
- |
|
Call Queues / ACD
|
|
| Unlimited Call Queues |
+ |
| In Queue Call Routing |
+ |
| Route when a queue caller presses "0" |
+ |
| Queue Caller Timeout |
+ |
| Queue Member Circuit Limit |
- |
| Route when max queue length reached |
- |
| Route when no members logged in |
- |
| Custom Music on Hold per Queue |
+ |
| Invisible Queues |
+ |
| Members Never Busy |
+ |
| Announce Position in Queue |
+ |
| Announce Estimated Hold Time |
+ |
| Announcement Frequency Control |
+ |
| Log-in queue members |
- |
| Permanent queue members |
+ |
| Real Time Queue Status |
+ |
| Historical Queue Logs |
+ |
| Historical Queue Statistics |
+ |
| Advanced Queue Charts |
- |
| Acknowledge Call |
- |
| Auto Log Off |
- |
| One-touch Log in/Log off |
- |
| Queue Member Presence |
- |
| Agent only extensions |
- |
| Ring All |
+ |
| Round Robin |
+ |
| Fewest Calls |
+ |
| Least Recently Called |
+ |
| Random |
+ |
|
Conferencing
|
|
| Simple Conference Room |
1 max |
| Meet Me Conference Center |
- |
| Listen Only Conference Calls |
- |
| Conference via handset |
+ |
|
Paging and Intercom
|
|
| 2-way Intercom |
1 max |
| 1-way Paging |
1 max |
| Overhead Paging |
+ |
| Direct Paging and Intercom |
- |
|
Music On Hold
|
|
| Custom Music on Hold |
+ |
| Music on Hold included |
+ |
| Queue specific Music on Hold |
+ |
|
IVR
|
|
| Play Sound |
+ |
| Record Sound |
+ |
| Play Recorded Sound |
+ |
| Email Recorded Sound |
- |
| Record Digits |
+ |
| Say Digits/Letters |
+ |
| Say a number |
+ |
| Say date/time |
+ |
| Dial Extension |
+ |
| Send to voicemail |
+ |
| Send to external number |
+ |
| Go to another IVR menu |
+ |
| Send call values to a URL |
- |
| Gate Keeper |
- |
| Conditional Clause |
- |
| Time Based Clause |
+ |
| Change Language |
- |
| Alter Caller ID |
+ |
| IVR Option Settings |
+ |
|
Online Tools
|
|
| Users Tool Suite |
+ |
| Administrators Tool Suite |
+ |
| Switchboard (Operator Console) |
- |
|
Recording & Monitoring
|
|
| Call Recording |
- |
| Call Monitoring |
- |
|
Logging & Reporting
|
|
| Current Calls |
+ |
| Call Logs |
+ |
| Call Reporting |
+ |
| Queue Status |
- |
| Queue Reports |
- |
| Error Log |
+ |
|
Voice & Data Integration
|
|
| Call Creation API |
- |
| Call Event Notification API |
- |
| Outlook Integration |
+ |
| Firedialer |
+ |
| Screen Pops |
- |
|
Custom Sound Recordings
|
|
| Sound Manager |
+ |
| Record same sound in multiple languages |
+ |
| Switchvox comes with over 300 sounds |
+ |
|
More Features
|
|
| Dial By Name Directory |
+ |
| Custom Time Frames |
+ |
| Upgradeable Hardware |
+ |
| Advanced Diagnostics |
+ |
| IP Phone Diagnostic Tool |
+ |
| VOIP Provider Diagnostic Tool |
+ |
| International analog line support |
+ |
| g729 codec support |
- |
